FAQS - Frequently asked Questions
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WHAT IS THE DEFINED DESTINATIONS EXPERIENCE LIKE?
The Defined experience focuses on a cultural experience and making friends along the way—either through chatting with locals or sharing experiences with fellow travelers. There is no better way to travel than with our Tour Directors and local guides as they add so much insight to your travels. When you travel with Defined Destinations you will see many of our itineraries are centered around festivals, centrally located hotels and ideal seasonal weather. We take you to locations and hotels many other tour operators cannot match. We pride ourselves in offering you an organic tour experience where you feel like you are making your own discoveries while enjoying all the benefits and inclusivity of being well taken care of on a tour. A Defined Destinations tour is great for all ages and activity levels. Call is to find out what tour may suit you best!
I'VE NEVER TAKEN A GROUP TOUR BEFORE AND I'M AFRAID I MAY LOSE TIME FOR MY OWN INDEPENDENCE?
We offer a great balance of group time and leisure time for you to make your own discoveries. Our local guides give you the layout of a city with history, places to shop and eat and then we set you out to make your own discoveries. We are confident that you'll enjoy this style of touring even if it is your fifteenth time or your first time taking a group tour. Balance is key to a great travel experience!
WHAT KIND OF HOTELS DO YOU USE?
All of our hotels are well located and provide a quality 4* rating. Rest assured that all of the accommodations we pick feature a private bath or shower. We have also included all the hotel taxes in the price of your tour. We’ll take care of tips for restaurant service during included meals and baggage handling at the hotels too. When we choose a hotel we look for the smaller boutique style hotels (where possible) which often leads to a more fulfilling and cultural experience.
I HAVE SPECIAL MEAL REQUIREMENTS;
Food allergies, needs or preferences shouldn’t keep you from experiencing the world. Just notify us of any dietary restrictions at the time of booking and we’ll make sure that your Tour Director is made aware and can provide options for you.
AVERAGE SIZE OF EACH GROUP?
Most of our tours average in size of 20 – 27 guests.
CAN I TRAVEL ALONE?
Yes, Many of our passengers travel alone – often over 40% of our passengers are solo, but it's a great way to meet people.
WHAT IS SINGLE SUPPLEMENT & DO I HAVE TO PAY IT?
Single supplement is for individuals that do not want to share a room and are willing to pay the extra cost for this. If you are traveling single and would like to share the cost of a double room, we may be able to help you find a room mate of the same sex. If a roommate cannot be found at the time of final payment, you can choose to cancel from the tour or pay the single supplement. Please note there are limited single rooms available in Europe so confirming your single room early is helpful.
WHAT AIRLINES DO YOU USE?
All round-trip air travel for our tours is booked on regularly scheduled flights with major airlines. We prefer to book direct flights wherever possible, but otherwise we book the most efficient flights available.
WHAT ARE THE ADVANTAGES OF BOOKING MY FLIGHTS WITH DEFINED DESTINATIONS?
We have the expertise to handle all the details of your trip, so let us take care of planning it from start to finish. While it is possible to make your own flight arrangements for most tour itineraries, we strongly recommend that you book your round-trip flights with us. Our global network and relationships with airlines allow us to offer highly competitive rates, as well as personalized flight options that work best for your travel plans.
When you book your flights with us, you'll also get:
Included transfers to and from the airport at your destination on the standard arrival and departure dates for your tour.
The ability to fly into and out of different cities at a great value.
CAN I ARRIVE EARLIER OR STAY LATER THAN THE SCHEDULED TOUR?
The answer is yes, feel free to extend or arrive at the destination before or after the group. Our team can help give you some ideas of locations where you can extend your trips. There may be airfare rate changes for this deviation.
HOW MANY PIECES OF LUGGAGE SHOULD I BRING WITH ME? WHAT ARE THE WEIGHT LIMITS?
Traveling light is always a good idea. We recommend that you bring a maximum of one carry-on bag and one piece of checked luggage (50lbs max). This makes it much easier to get around, yet with room to purchase souvenirs. Some airlines may charge for checked baggage (domestic tours), otherwise International flights do not have an additional charge for one piece of checked luggage (at this time).
CAN I UPGRADE TO PREMIUM ECONOMY, BUSINESS OR FIRST CLASS ON MY FLIGHTS?
Flight upgrades are available on some flights upon request. Please call a Tour Consultant for more information about your options. We do not recommend purchasing your own airfare until the tour has been confirmed (this happens at final payment).
CAN YOU GUARANTEE OR ASSIGN SEATING ON THE PLANE?
Picking that perfect seat is important, and we will make general seat requests (such as window or aisle) whenever possible but we cannot guarantee we can get those seats.
In many cases, you must contact the airline directly to arrange your seating once you receive your finalized flight itinerary, about 30 days before departure. Some airlines will only allow you to make seat requests within 24 hours of departure, while others may charge a fee for advance seating assignments.
WHAT IS NOT INCLUDED ON THIS TOUR?
Your spending money, personal travel insurance, medical fees, cost of any activities and excursions not mentioned in the itinerary, any meals not specified on the brochure. We pride ourselves that most items are included in the tour price which leaves little out of pocket expenses for you. Let us know if you have additional questions!